Client
Our client is running a consultancy business. Its employees are mainly office workers, and their productivity heavily depends on technologies. To monitor the health and performance of numerous enterprise IT assets, data center administrators of the client’s company use Microsoft System Center Operations Manager (SCOM). However, SCOM has limitations, as it doesn’t support non-Microsoft services and offers restricted options for exploring specific database issues. To overcome these challenges, the client asked our team to develop a Microsoft SCOM custom solution that would enable advanced monitoring of the company’s entire IT infrastructure.
This involved building a comprehensive IT infrastructure health monitoring solution that expanded the functionality of SCOM for a more inclusive view of IT systems.
Challenge
The IT ecosystem of the client’s company is complex and heterogeneous, comprising a variety of different devices, services, and applications. Some were covered by basic SCOM capabilities, while others had low visibility. Our team conducted a detailed review of the client’s IT environment to identify operations that were outside SCOM’s coverage. Additionally, we enhanced SCOM infrastructure diagnostics to ensure the system could detect more errors and performance issues.
Features
- Deep-dive diagnostics
Allows IT, administrators, to explore the performance of specific systems, servers, or devices in details. - Alerting capabilities
Indicate locations of bottlenecks and prioritize issues by marking the critical ones with the red color. - Visualization of IT topology
Lets data center administrators get an enterprise-wide view of all IT assets by presenting them on a single screen. - Analytics & reports
Analyzes and shows on dashboards key metrics of the IT infrastructure (e.g. most common performance counters, most frequent events, etc.).
Scope of work
Our team created this IT risk management software from the ground up. To complete this project, we provided the following full-cycle development services:
Solution
We developed a robust software solution that greatly extends SCOM’s monitoring capability, bringing our client a lot of benefits:
- Error-free operations manager environment
By detecting problems in an operations manager environment, the solution allows the client to avoid numerous errors. - Streamlined migration to successor software
The system delivers centralized visibility of the company’s IT infrastructure, simplifying migrations to new products. - Build Data Center Management Software
Our solution enables centralized monitoring and streamlined management of complex IT systems within a data center. - Increased Availability of IT Assets
The custom SCOM extensions help ensure that critical IT services are always operational. - Advanced IT Management
This IT health monitoring solution facilitates daily technical operations, making the client’s business more productive.